Terms & Conditions of Sales

GENERAL TERMS AND CONDITIONS OF SALE

The general terms and conditions of sale define the legal framework within which any reservation takes place.

Read them carefully.

Art. 1. Identification, definitions and scope of the general terms and conditions of provision

1.1. Identification of the service provider

""Gîte de la Ruelle"" is an accommodation managed by Clément METENS, based in Belgium, at rue de la Ruelle 12, 5660 Presgaux.

The establishment can be contacted by telephone at +32 477 63 16 18 and by email via the address gitedelaruelle@hotmail.com.

It is registered for VAT under number BE0700.919.327 and is registered with the Crossroads Bank for Enterprises under number 0700.919.327

1.2. Definitions
By:
""Client"": the client who books a service made available to them by the Provider on the Website; ""General Terms and Conditions"": these general terms and conditions of service provision; ""Booking"": the service provision contract that binds the Provider to the Client at the end of the booking process, including the General Terms and Conditions and the specific conditions of access to the accommodation; ""Provider"": the natural or legal person (or their agent) who owns the accommodation made available to the Client through the Marketplace; ""Service"": accommodation and/or activities made available by the Provider and bookable by the client. Scope of Application

These General Terms and Conditions govern the contractual relationship between the service provider and the Client. They are an essential element of the Contract. Consequently, these conditions may only be waived with the prior written consent of the service provider. Therefore, the Client may not, under any circumstances, claim the application of its own general terms and conditions, whatever they may be. If the Client wishes to deviate from these General Terms and Conditions, it must expressly request this before the Contract is concluded. In this case, however, the General Terms and Conditions will remain applicable in a supplementary capacity.

Art. 2. Purpose and acceptance of the General Terms and Conditions

2.1. Purpose
The service provider makes services available to the client. It handles the management of reservations and, in return, receives payment for its services and provision.

2.2. Acceptance
Any reservation made by the client implies that they have read and expressly accepted the general terms and conditions, even if they have not affixed a handwritten signature to said terms and conditions.
The Client and the service provider agree that the Client's confirmation of the reservation is final when they click on the "I accept the terms and conditions…" button. By doing so, they declare that they have read and accepted the general terms and conditions of service as well as the specific terms and conditions. They confirm their reservation and pay. This constitutes an electronic signature which, between the parties, has the same legal value as a handwritten signature. This electronic signature therefore expresses the client's consent to the service provider's offer, on the one hand, and their acceptance of the general terms and conditions, on the other.

Article 3. Customer's obligation to provide information and use of the rented property

The client is required to provide accurate, complete, and up-to-date information, including, but not limited to, the composition of the group of participants (minors, animals, etc.) and the purpose of the trip. The client will assume all consequences, including financial ones, arising from any inaccurate, incomplete, and/or outdated information provided.

The client must use the rented property in accordance with its intended purpose and with due care. They are required to respect the maximum occupancy limit. Any breach of this clause may result in the immediate termination of the contract, at the client's expense, with the rental amount remaining the property of the service provider.

3.1. Minors
Under no circumstances will the service provider agree to contract with a person under the age of 18. All reservations made by persons under the age of 18 are considered null and void, without the client being entitled to any compensation. The customer is required to compensate the service provider for all direct and indirect consequences related to the fact that they made a reservation by entering an incorrect date of birth.

3.2. Animals
When allowed, pets accompanying the customer must be declared.

3.3 Groups
The service provider reserves the right to refuse any reservation, including group reservations, without giving reasons or in connection with a festive event, or to impose special conditions with regard to such reservations.

3.4. Respect for the neighborhood and the environment
The client agrees to adopt behavior that respects the residents and the environment in general: fauna, flora, various equipment,…

The client agrees not to park vehicles in areas not designated for this purpose (lawn, garden, etc.). They also agree not to set up temporary accommodations such as tents, mobile homes, etc.

3.5 Sanctions
If the Client fails to comply with the obligations referred to in Article 3, the provider may refuse access to the accommodation.
Similarly, the provider shall be entitled to terminate the Contract during the stay if it becomes aware of any unlawful or non-compliant use of the accommodation or of any behavior by the client or any person or animal under their care which causes or may cause any disturbance or nuisance which jeopardizes the proper conduct of the stay.

Article 4. Total price of the stay

4.1. The total price of the stay is composed of: - the price of the accommodation, as stated on the accommodation's presentation page published on the Website, for the selected period and based on the number of declared participants; - the premiums for any insurance policies taken out by the Client during the booking process; - mandatory charges/supplements; - optional charges/supplements chosen by the client.Any applicable tourist taxes

Unless otherwise stated, all prices include VAT, to the extent that this tax is applicable.

The customer will no longer be able to benefit from price reductions or promotional offers after making their reservation.

4.2. Mandatory and optional charges
Unless otherwise stipulated, cleaning fees, energy and communication packages, taxes, as well as fees related to the provision of additional services are included in the reservation price.

Article 5. Payment terms and deposit

All reservations will be subject to full payment of the amount due for the stay.

Following your booking and immediate payment of the total amount of the stay, the provider will send you a booking confirmation.

Article 6. Cancellation/early departure fees – cancellation insurance

Cancelling a reservation incurs cancellation fees.

The client's early departure, for whatever reason, does not entitle them to any refund – even partial – of the price of the stay.

The customer can protect themselves against these risks by taking out cancellation insurance.

Art. 7. Liability - Insurance

The client occupies the property responsibly. They are responsible for the rented property, its equipment, and the grounds made available to them. They will reimburse the service provider for all expenses incurred due to their actions and agree to report any damage. By providing the accommodation, they are legally obligated to return it in the same condition as when they received it. Therefore, they agree to cover their civil liability in case of fire, theft, and water damage, both for rental risks and the furniture provided, as well as for any claims from neighbors.

Art. 8. Late payment

Any amount owed by the customer, and not paid 10 days after its due date, will automatically and without notice accrue interest of 1% per month for the benefit of the service provider from its due date, with interest for any month started being due for the entire month.

Article 9. Solidarity

The obligations of the contract are indivisible and joint and several with respect to the client, his heirs, or his assigns, in whatever capacity.

Article 10. Disputes

Any disputes or disagreements that cannot be resolved amicably will be submitted to the jurisdiction of the courts of the judicial district where the building is located.